Return & Refund Policy

How quickly can I return an item?

As long as the product is unopened and still in its original condition and packaging you can return within 7 calendar days from the date of receipt. Please fill out our Returns Form and send us pictures of the item. You can email it to

Kindly send back the item to Babytime Headquarters. If you request a pickup service for the items to be returned or exchange, a charge of 25 AED will be applied.


What form of refund can I get?

Once the product has been evaluated and it’s eligible for return, we will issue a store credit that you can use to order a replacement item or you can use it on your next purchase. It will be valid for 6 months.


What if I receive an item with manufacturing defect?

If you have a complaint about your product or think it might have a defect, is damaged or has missing parts, please mail us on and we will forward you form, fill a complete form with pictures and videos of the item showing the fault or damaged part and we will then start investigating the problem.

We will arrange a courier pick up from your location. You must repack the item in the same original box it was delivered in and all the parts, labels, packaging and manual must be intact. Upon receipt, it will be submitted for the routine evaluation and testing.


If the item is confirmed to have a manufacturing defect by our product experts and technical team, we will repair it or issue a replacement. If the item has a missing part, we will provide what’s missing.


If it’s already more than 7 calendar days from the date of delivery, we will repair the item. Should you decide that you do not want a replacement and the return request was received within 7 calendar days from the date of receipt, we will issue a store credit valid for 6 months from the issue date. Kindly note that we are unable to process a cash refund.


If the item is working and is proven to be not faulty or damaged or requires proper configuration or assembly we will return the item back to you.


Products we can’t refund or replace

  - Products we can’t process for return are listed below: 

  • Books.

  • CDs/ DVDs

  • Diapers

  • Baby wipes

  • Milk & nutrition items

  • Potty training items

  • Undergarments

  • Maternity Belt

  • Clothing/footwear items without the original packaging and tags

  • Personalized items

  • Products with extended delivery time

  • Items on sale

  • Electronic items where the original seal is broken

  • Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed,box was open, broken or torn)

  • Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period

  • Items that have been assembled, used, altered or installed, unless defective

  • Items that were sealed and require their hygienic levels to be intact from the manufacturer

  • BabyTime Special Gift delivery orders are not eligible for return and refund unless damaged

Further exceptions are mentioned along with the product description.

How long does it take for the whole return and exchange process to be completed?

We usually collect items within 24-48 hours from the date of your feedback or filled form. The delivery of replacement usually takes 2-3 working days from when we have received and evaluated the product.


In case of card payments or e payments via PayPal within 7 days

Refunds to credit card, debit card or PayPal usually takes 7-14 working days from when we have received and evaluated the product.

In case of card payments or e payments via PayPal after 7 days

Amount shall be refunded with BabyTime credits which can be used for purchase of any item from BabyTime Website valid for six months

In case of Cash on Delivery within or after 7 days

Cash on Delivery amount shall be refunded with BabyTime Credit which can be used for purchase from BabyTime Website valid for six months


What delivery destinations does the Babytime return policy apply to?

Our return policy is applicable to items delivered within the UAE only. We are unable to process a return for items shipped to any other destination.

Please note that will not be able to accept any returns during busy months and seasons such as December and a month before Ramadan, unless the product has a manufacturing defect or missing parts. If you have any further queries regarding our returns policy, please drop us a line at